One of Scotland’s leading hotel groups has appointed a new Head of Revenue. Ruth Cousin has taken up the post with Crieff Hydro Family of Hotels, bringing 15 years of revenue management experience to the role.
Most recently, Cousin worked for MAGO, part of the Manchester Airport group, overseeing car parks trading. Prior to that Ruth worked in Venice, Italy, where she was responsible for rooms, meetings and events at the five-star beachfront Hotel Excelsior, part of the Iconic Luxury Hotels group.
She has also worked with The Belfry Hotel and Resort, home of the world-famous Brabazon golf course, in Royal Sutton Coldfield.
Cousin said, “I’m over the moon to have joined Crieff Hydro Family of Hotels. I love the variety of properties in the group and I’m looking forward to exploring them all and meeting the teams.
“My aim is to work with the revenue team and the hotels to make sure we have the right strategies in place that work for us, and for our customers.
'I’m also going to really dive into all the ‘extras’ that we have around the resorts, from dining to activities, to see what the possibilities are. In a resort, the rooms are only part of the picture, and the variety is what makes revenue management fun.
“As we come out of the pandemic, we all know the world of hospitality has changed, and I’m a firm believer that it is for the better, so I’m excited to see what the future holds.”
Nic Oldham, Head of Customer and Commercial at Crieff Hydro Family of Hotels, said, “With such an exciting range of venues in our family – from the West Highlands to the Borders, and from our gin school and distillery to our landmark resorts – heading up our revenue function is a fantastic challenge, with no two days the same.
'Ruth is the perfect person to embrace that challenge and maximise all the opportunities that exist in our business, while helping us to continue delivering our signature outstanding customer experience. We’re thrilled to welcome her to the team.”
Splitting her time between working from home in Manchester and visiting the venues within the group, Cousin will oversee revenue for all eight Crieff Hydro Family of Hotels’ properties, including: Crieff Hydro, Murraypark Hotel in Crieff, Peebles Hydro, The Park Hotel in Peebles, Isles of Glencoe Hotel, The Ballachulish Hotel, Kingshouse Hotel in Glencoe, Taypark House in Dundee and 1881 Distillery and Gin School.