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New GM brings global experience to Loch Fyne Hotel & Spa

Crerar Hotels has followed its six-figure investment in Loch Fyne Hotel & Spa with the appointment of seasoned hotelier, Jason Dougan as its new general manager.

Jason, who has more than two decades of international hotel industry experience under his belt – including front of house and operations as well as management – takes the reins at the Inveraray hotel as it unveils the results of a £765k spa overhaul.

He takes up the post having honed his skills and gained a wealth of experience at some world-famous industry establishments, including Caesar’s Palace in Las Vegas, where he spent 10 years in various leadership positions, and M Resort Hotel & Spa in the Nevada hot spot, where he was Vice President of Hotel Operations.

Jason’s first order of business on arrival at Loch Fyne Hotel & Spa will be to spearhead the repositioning of the property’s spa.

The new spa proposition, which includes additional therapy suites, a healing Himalayan salt room, eucalyptus steam treatment and a new terrace with loch-side saunas and ice drenches, will also welcome Jason’s wife Merina – an internationally-experienced spa therapist – as part of the team.

Jason said, “I’m very excited to lead the team at Loch Fyne Hotel & Spa at such an exciting time, and an absolute privilege to take up a role in Scotland, which is internationally renowned for its outstanding hospitality.

“Crerar Hotels’ reputation precedes itself in terms of offering the highest standards of authentic Scottish hospitality, and I’m committed to ensuring those standards are kept – and even exceeded – with the help of a fantastic team, and following a level of investment that has created Shore Spa, which we’re confident can rival some of the best in the country.

“Myself and Merina are proud to be the newest members of the Crerar Hotels family.”

Chris Wayne-Wills, CEO of Crerar Hotels, said, “We’re absolutely thrilled to welcome Jason and Merina to Loch Fyne Hotel & Spa and the wider Crerar Hotels team. It’s a real coup to appoint people with such a high level of international experience.

“Jason has built a career on offering outstanding service in a market where the bar is set particularly high, and I’m absolutely confident that he’s the perfect fit in terms of ensuring our exacting standards are met, and that guests and locals visiting the hotel and its brand-new Shore Spa will be given nothing less than the first-class experience to which they’re accustomed.”

Jason succeeds former General Manager, Joanna Whysall, who has moved within the Crerar Hotels Group to take up the role of General Manager at the soon-to-launch Balmoral Arms.