Forecourt operators, which are able to invest in their businesses, are redeveloping their sites as roadside retail destinations with symbol group convenience stores, and franchises such as Subway, Greggs, Starbucks and Burger King springing up. David Moss, Shell's retail general manager, North Europe, commented, 'I've been impressed to see the level of investment that dealers are making to improve their facilities for customers. I'm seeing well-maintained, clean sites with services that are designed to give customers a great retail experience. 'More dealers are optimising their facilities through a strong convenience offer for motorists on the move, as well as identifying smart co-locator opportunities that work for their local communities. 'This isn't just good for individual businesses but is good for our industry, raising standards and injecting strong competition.' Independents are also proving open to support from retail experts with nearly 40% of independents joining symbol groups, and Jet has even gone as far as agreeing a deal with Spar to provide its members with the option of joint branding for their sites. (source: www.forecourttrader.co.uk/)