Carluccio’s the Italian all-day restaurant group owned by Dubai-based investment group Landmark, has appointed Peter Casey as its new Chief Operating Officer.
Casey brings a wealth of retail and hospitality experience to Carluccio’s. He joins from the SSP Group where, as COO UK & Ireland, he worked on brands including Starbucks, and M&S Simply Food, driving the strategic development of the business and establishing a new operational structure. Prior to that, he has held director positions at Home Retail Group’s Homebase and Aldi.
Sarah Murray, who has been with Carluccio’s since the group’s inception in 1999, moves from COO to the newly created role of Guest Experience Director. She will work closely with CEO Neil Wickers, HR, marketing and the operations team enhance the brand’s guest experience.
Carluccio’s Chief Executive, Neil Wickers commented, “I am pleased to welcome Peter to the company. He brings strong customer, people and brand credentials, with relevant experience from several multi-site businesses. His strategic background and proven operational expertise will strengthen and bring new skills to the executive team.
Sarah is a highly-valued member of the management team and her in-depth brand knowledge makes her ideally placed to evolve the Carluccio’s customer journey and experience. I very much look forward to working with them both as we continue to develop the brand.”