Star Pubs & Bars is adding an enhanced package of support for its Just Add Talent operators, a year after launching the turnover and profit share agreement.
Additional support for the proven manager operator model, which is centrally owned and locally delivered, includes: a new state-of-the-art back office system to improve operational efficiency; a comprehensive food offer to give customers more reasons to visit and a 24/7 health and safety consultancy service to provide operators with expert back-up and peace-of-mind.
The till and back office systems, provided by hospitality specialists Zonal, interface with an Acquire purchasing system which processes orders for food, drink and all consumables. They will free up operators to focus on the front of house and their customers enabling them to build strong community pubs.
Unusually for this type of agreement, Just Add Talent pubs will have a strong pub food offer, giving operators an extra income stream and helping to drive wet sales. Menus, marketing materials and produce will all be provided to make offering food easy for operators. The focus will be on exceeding customer expectations by delivering outstanding quality at good value prices. Ingredients will be premium – burgers, for example, will use British beef and brioche buns.
A health & Safety helpline from Shield Safety provides information and guidance on health and safety related issues should they arise and management of these, if required.
Beki Davies, Just Add Talent manager said: “We want JAT to be the best managed operator on the market. Our starting point was to create a unique turnover and profit share agreement which we believe is the most generous in the sector. We want the rest of the support to be as exceptional. We’ve worked closely with our first Just Add Talent operators and BDMs to develop this enhanced support.
“For many Just Add Talent operators, this is their first business. This package provides them with the back-office efficiency needed to allow them to focus on delivering great and personal hospitality which is the hallmark of a great local.”