Tesco Customer Engagement Centre revamp includes catering area upgrade

Tesco has announced a significant investment in Dundee, creating 200 new jobs. The Customer Engagement Centre has undergone a major transformation following a multi-million pound investment.

The investment at the redeveloped centre includes a significant enhancement to catering facilities, new lighting, air conditioning, desks and chairs. In the new year, colleagues will be able to use a brand new gym on site too.

In a further boost, 200 colleagues at the centre have been moved from temporary agency contracts and given full time Tesco roles, taking the total headcount to 1,500. Tesco already employs over 1,300 store colleagues across Dundee and Tayside.

Officially opening the new Centre, Jason Tarry, Tesco UK and ROI CEO, said, “Our Dundee Customer Engagement Centre colleagues do a fantastic job helping customers right across the UK. As we prepare for Christmas, we are committed to serving shoppers a little better every day and Dundee is right at the heart of this.

“From our stores to our local food and drink suppliers, Tesco is already a major player in Tayside. I am really pleased to be able to continue that investment today, building on our commitment to offering colleagues a career, a great place to work and an opportunity to get on at Tesco.

“We’re making a positive contribution in Dundee through our community work too. Our Bags of Help scheme gave £78k to local groups last year, where the money raised by the sale of carrier bags is being used to fund local projects that have been nominated by Tesco colleagues and customers.”

Kate Forbes MSP, Scottish Government Minister for Public Finance and Digital Economy joined Jason Tarry at the official reopening. She said, “Scotland's economy needs a vibrant and successful retail sector and this investment in Dundee is very welcome news.

“Tesco is a significant employer in Scotland and I am delighted they have chosen Dundee for their UK Customer Engagement Centre.”

The CEC colleagues will have conversations with 9 million Tesco customers this year. These conversations can be over the phone, on email or via Social Media. Customers contact the Dundee CEC for lots of reasons, commonly these include the Grocery Home Shopping, Clubcard, or questions about the stores or products. The team in the CEC also handle all contact on behalf of our Executive Board.