Sainsbury’s new CEO adapts senior team to get closer to customers

On his first day as Chief Executive Officer, Simon Roberts has made two changes to the Sainsbury’s operating board. Clo Moriarty, previously Chief Digital Director, will take on the new role of Retail and Digital Director. Mark Given, Sainsbury’s Chief Marketing Officer, has been promoted to the Operating Board.

The appointments, effective immediately, were announced by Simon Roberts to colleagues as he became the new CEO this morning.

In his message to all Sainsbury’s colleagues, Roberts said, “As our customers’ lives have changed over the last two months, so have we. What I am most proud of is the way that we have constantly listened to our customers and quickly adapted to what they have told us.

“Bringing together our retail and digital teams under Clo’s leadership will create a business that shows up in the same way for customers wherever they shop with us. Mark’s appointment to the operating board will ensure that we really understand how customers are feeling, what they’re thinking and how this affects the way they shop.”

Roberts will be spending part of his first day with customers in listening groups. He added, “Starting today, I will be spending more time with customers and listening to their feedback. I am really looking forward to hearing directly from people about what they want from us so we can change and adapt to ensure we are always meeting their needs.”

Clo Moriarty has been at Sainsbury’s for 10 years, most recently leading the business’s digital strategy. In her new role, Moriarty will take on additional responsibility for Sainsbury’s and Argos stores. Combining the retail and digital teams under Moriarty’s leadership will bring Sainsbury’s, Argos and its channels even closer together and ensure customers experience an integrated and seamless experience across all brands.

Given has been at Sainsbury's for more than seven years in senior marketing roles. As well as responsibility for all brand and customer communications across Sainsbury's, Argos and Tu clothing, Mark looks after customer insight, marketing strategy and planning, CRM & Loyalty and all digital marking. He is also accountable for the Nectar business.