Harbour & Jones (H&J) has been awarded the catering and reception services contract at Arthur J. Gallagher (AJG), an international insurance broker based in the heart of London's financial district within its state-of-the-art new offices in The Walbrook Building.
Situated on the ground and seventh floor of the impressive nine-story building, AJG moved into its new offices in September, which were officially opened by the previous City of London’s Lord Mayor, Alderman Roger Gifford. The exclusive five-year contract, sees H&J brought on board to offer a combined service including reception and hospitality.
“We worked with AJG from the beginning, helping them plan their kitchen and also advising them on the best layout for their dining areas in order to engage and enhance the customer journey,” said Patrick Harbour.
An ever-increasing part of the business, H&J has continued to take on more reception and hosting contracts at some of London’s most prestigious addresses. The company has also recently started working with an expert in the field to ensure it is providing the best services that are available in the city.
“Reception services are now an integral part of our business and we are already seeing efficiencies at our sites like AJG, where we run both front and back of house. We are able to streamline the entire process and make sure customers experience a consistent high level of service from the moment they walk in the door to when they leave.”
H&J is set to launch a new branded reception and hosting service in March, which will include an innovative approach to training front of house staff.