After celebrating its momentous centenary year in 2019, British Airways is now looking to the new year ahead with plans aplenty, including a new partnerships with gourmet catering group, Do&Co.
Food for thought - the airline is introducing brand new menus across its network thanks to the Do&Co contract that covers Heathrow and Newrest at Gatwick.
Lounge luxury – the airline’s lounges at Heathrow, Edinburgh and Berlin will be refreshed to ensure customers are relaxed ahead of their flights. The Elemis Spa at JFK will also be re-designed and re-launched.
Executive Club – the airline has committed to making continuous improvements to the Executive Club with new partners and exciting deals throughout the year.
Caring for the environment – from January British Airways will be offsetting all its domestic flights, customers travelling further afield can offset their individual emissions. The airline will be making additional announcements about sustainability throughout the year.
Robots – British Airways is trialling new autonomous wayfaring robots at Heathrow to help customers navigate through the airport.
New uniforms - designed by Savile Row tailoring expert Ozwald Boateng OBE, new uniforms for a new decade will be revealed.
3D printing – the airline’s tech experts will continue their trial of printing non-essential aircraft parts like tray tables, to ensure flights are able to depart on time and without seats going out of service.
Connectivity - the majority of eligible aircraft will be WiFi ready by the end of 2020.
Appy days – customers using the British Airways’ app will benefit from a slicker design and additional functionality improving the experience as they make and manage their bookings.
Customer service training – thousands of British Airways’ airport hosts worldwide will receive additional training to provide a service that goes above and beyond expectations.