The Langham, London is proud to announce a new partnership with SevenRooms, the data-driven guest experience platform for the hospitality industry.
Through the SevenRooms platform, all four outlets at The Langham, London, including the award-winning Artesian bar and Palm Court, renowned as being the birthplace of afternoon tea, will be able to leverage approved guest data to provide personalised and seamless experiences to all guests.
“SevenRooms helps us to ensure that our guests receive bespoke communications, tailor-made to include their favourite dishes, drinks and with consideration for their dietary requirements. Moreover, online reservations, integrated QR codes and virtual waitlists will help to create a safe and enjoyable experience for all our guests” – says Sarah Kundi Assistant Director of Food and Beverage at The Langham, London.
As a leading technology platform used by hospitality operators in more than 250 cities worldwide, SevenRooms’ software provides operators with features that improve in-service guest experience and post-service marketing.
Additionally, the platform provides tools to create experiences and upgrades, marketing automation and guest engagement tools inclusive of review aggregation, email automation and special offers.
Kasia Rudnik, Director of eCommerce at The Langham, London, said, “With the SevenRooms platform integration, we can now capture permitted data across the guest journey to gain better insight into our customer's individual preferences. This enables us to deliver the best quality experience and truly personalised marketing efforts, driving deeper guest loyalty.”
Danilo Mangano, General Manager, Europe at SevenRooms, said, “The Langham, London is recognized globally for their long history of ‘delighting guests and providing personalised service.’
'It is with a deep respect for their past that we are thrilled to work with their F&B teams to help them elevate and deliver on personalised, world-class guest experiences for the guests of today.
'Bolstered by approved data across SevenRooms’ robust, CRM-driven platform, The Langham, London team now has all the tools at their fingertips to tailor each and every guest interaction, creating loyal customers for life.”
SevenRooms powers all outlets at The Langham, London including:
The Wigmore - this modern British Tavern, located on Regent Street will be reopening its Summer Terrace and Garden on 12th April and will be serving a carefully created drinks list from the team behind Artesian, including great wines, cask ales and craft beers including The Wigmore’s very own house “Saison”.
Artesian – one of The World’s 50 Best Bars, Artesian is at the forefront of the sophisticated London bar scene, creating a perfect blend of a fun atmosphere with an innovative approach to cocktails.
Palm Court - this is famed as the place where the tradition of afternoon tea was born over 155 years ago. Nowadays, this grand venue continues to serve award-winning afternoon tea with a menu themed around great British biscuits and baked tarts, served alongside English sparkling wine.