European food delivery giant Just Eat Takeaway (JET) is set to eliminate around 450 positions across various countries and departments following a strategic business review.
The decision is intended to boost operational efficiency, with the company pledging support for employees impacted by the cuts.
Positions at risk include roles in customer service and sales administration.
The move follows Just Eat Takeaway’s plans to adopt automation and artificial intelligence technologies to strengthen its customer experience.
A Just Eat Takeaway spokesperson said: “To ensure we have the right organisational structure in place to position the company for success, we have made the difficult decision to reduce the size of our workforce.
“By having a more streamlined approach, we believe we will be able to further enhance the experience for our consumers and partners. Altogether, this will impact a small proportion of the total JET employees. We will provide full support to the impacted team members, and we are incredibly grateful for the contributions they have made to the business.”
In addition, certain manual customer service tasks, such as handling basic enquiries, will be shifted to automated systems.
The company emphasised, however, that AI will not completely replace the human element within its services.